Privacy Policy

Stollies Swm Academy Ltd (referred to as “Stollies,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect any information that you provide when using our website stolliesswimacademy.co.uk and related services.

Information We Collect

We may collect and process the following types of information:

Personal Data: Name, contact details (email address, phone number), postal address, date of birth, and medical conditions if necessary for swim lessons.
Payment Information: Bank or payment details for subscription and lesson fees.
Technical Data: IP address, browser type, and usage data collected through cookies or similar technologies.
Marketing Preferences: Whether you’ve opted in for marketing emails or not.

How We Use Your Information

We use your information to:

Process your bookings, subscriptions, and payments for swim lessons.
Communicate with you regarding lesson updates, cancellations, and changes.
Send service-related emails, including lesson reports, payment receipts, and notices.
Improve our services and website functionality.
Send marketing information if you have opted in to receive such communications.

We do not sell or distribute your personal information to third parties unless required by law or as part of the service (e.g., third-party payment processors).

Legal Basis for Processing Data

We process your personal data based on:

Contractual Obligations: To fulfil our commitment to providing swim lessons and related services.
Legal Obligations: Where we are required by law to retain certain records or data.
Legitimate Interest: To improve our services and keep our customers informed.
Consent: Where you’ve opted in for marketing communications, we will rely on your consent.

Data Security

We are committed to ensuring your data is secure. We use physical, electronic, and managerial measures to safeguard the information we collect online. However, we cannot guarantee the security of any data you transmit to us online.

Data Retention

We will retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you are no longer a customer, we will securely delete or anonymize your data unless it is legally required for record-keeping purposes.

Your Rights

You have the following rights under data protection laws:

Access: To request a copy of the information we hold about you.
Rectification: To correct any inaccuracies in your data.
Erasure: To request the deletion of your data where applicable.
Data Portability: To obtain and reuse your personal data for your own purposes.
Object: To object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at [email protected].